jl17 Privacy Policy

When you register and use jl17, we collect certain personal information that is necessary to operate your account and deliver a safe, compliant gaming experience for Philippines players. This includes your full legal name, date of birth, residential address, email address, and mobile number provided during registration. We also collect government-issued identification documents when you complete our identity verification process, which is required under applicable Philippines regulations before withdrawals can be processed. In addition to information you provide directly, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs each time you access the platform. Financial data — including deposit amounts, withdrawal requests, transaction history, and the payment methods you use — is recorded to maintain accurate account records and comply with anti-money laundering obligations. We may also collect information about your gaming activity, including the games you play, session durations, wagering patterns, and any responsible gaming preferences you set. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and only to the extent necessary for the purposes described in this policy.

The personal information we collect is used primarily to create and manage your jl17 account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy — these communications are essential to the service and cannot be opted out of while your account remains active. With your explicit consent, we may also send you promotional messages about bonuses, new games, and special offers available on the platform; you can withdraw this consent at any time through your account settings. Your gaming activity data is used to personalise your experience on the platform, recommend relevant games in the Game lobby, and identify any patterns that may indicate problem gambling so that our responsible gaming team can offer appropriate support. We process financial transaction data to detect and prevent fraud, money laundering, and other illegal activity, and we may use automated systems to flag unusual account behaviour for manual review. Aggregated and anonymised data may be used for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We will never use your personal data for purposes that are incompatible with those stated in this policy without first obtaining your consent.

jl17 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we will disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines, such as in response to a valid court order, subpoena, or regulatory investigation. If jl17 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy. We may also share data within our group of affiliated companies for internal administrative purposes, including compliance monitoring and consolidated reporting, but only to the extent necessary and always under strict confidentiality obligations. Any third party that receives your data is required to implement appropriate technical and organisational security measures to protect it from unauthorised access, loss, or misuse. We will always inform you of any material changes to how your data is shared by updating this Privacy Policy and notifying you through your registered contact details.

Protecting your personal and financial information is a top priority at jl17, and we implement a range of technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using robust encryption standards, and access to this data is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses in our systems before they can be exploited. Our staff who handle personal data receive regular training on data protection best practices and are bound by confidentiality obligations as a condition of their employment. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippines data protection authority within the timeframes required by applicable law. While we take every reasonable precaution to protect your data, no system is completely immune to security risks, and we encourage you to use a strong, unique password for your jl17 account and to enable any additional security features available in your account settings.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements applicable in the Philippines. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering regulations and the requirements of our operating licence. Identity verification documents may be retained for a longer period where required by law or where there is a legitimate ongoing need, such as an unresolved dispute or regulatory investigation. Gaming activity logs and session data are retained for a period sufficient to support responsible gaming monitoring, fraud detection, and the resolution of any disputes that may arise regarding game outcomes or account transactions. When your data is no longer required for any of these purposes, we will securely delete or anonymise it in a manner that prevents reconstruction or identification. If you request the deletion of your account and personal data, we will process your request in accordance with applicable law and inform you of any data that we are legally required to retain and the reason for doing so. You can submit a data deletion request by contacting our support team at [email protected].

As a Philippines data subject, you have a number of rights in relation to the personal data that jl17 holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you object to its processing and there are no overriding legitimate grounds for us to continue. You have the right to object to the processing of your data for direct marketing purposes at any time, and we will stop processing it for that purpose immediately upon receiving your request. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request; we will respond within the timeframe required by applicable Philippines data protection law.

jl17 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to improve your overall experience as a Philippines member. Essential cookies are strictly necessary for the operation of the platform — they enable you to log in, maintain your session, and navigate between pages securely — and cannot be disabled without affecting core functionality. We also use functional cookies to remember your language preferences, display settings, and responsible gaming limits so that you do not need to re-enter them each time you visit. Performance and analytics cookies help us understand how members interact with the platform, which pages are most visited, and where technical issues may be occurring, allowing us to make targeted improvements to the user experience. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the jl17 platform. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent you from accessing certain features of the platform. By continuing to use jl17 after being presented with our cookie notice, you consent to the use of cookies as described in this policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jl17 handles your personal data, please do not hesitate to get in touch with our dedicated data protection team. You can reach us by email at [email protected], and we aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within the timeframe required by applicable Philippines law. For general questions about your account, deposits, or platform features, our FAQ page provides quick answers to the most common queries raised by Philippines members. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which is the competent supervisory authority for data protection matters in the country. We review and update this Privacy Policy periodically to reflect changes in our practices, applicable law, or the services we offer, and the date of the most recent update is always displayed at the top of this page. Your continued use of the jl17 platform after any update to this policy constitutes your acceptance of the revised terms. We encourage all Philippines members to review this page regularly to stay informed about how their data is being protected.